News

Contact

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Image CAPTCHA
Press release
Apr 21, 2016

Lufthansa Systems develops innovative feature for NetLine/Ops ++ operations control solution

Lufthansa Systems develops innovative feature for NetLine/Ops ++ operations control solution

Lufthansa Systems today announced the new Eye Tracking feature for its innovative NetLine/Ops ++ operations control solution powered by eye tracking technology leader SensoMotoric Instruments (SMI). Analyzing eye movements can support the complex work of operations controllers, improve the quality of their decisions and help airlines save time and money.

The operations control center is responsible for monitoring flight operations and managing schedule changes – both planned and unplanned – in a way that minimizes their effect on passengers. Operations controllers may have to keep an eye on six monitors at a time which show current flights and information about potential disruptions. This is a huge challenge, and intelligent software solutions such as NetLine/Ops ++ provide substantial support here.

Thanks to its Management by Exception approach, NetLine/Ops ++ generally only displays flights that have encountered organizational problems and require a decision to be made. In these cases, the system also sends alerts and makes the user aware of the problem. This is where the eye tracking technology comes in. It analyzes the eye movements of operations controllers to determine whether they have noticed important messages or require an additional alert, such as a sound.

“NetLine/Ops ++ from Lufthansa Systems is already a leading operations control solution. Thanks to the new Eye Tracking feature, we can further improve the quality of our customers’ operations control centers,” said Daniel Stecher, Senior Product Manager Operations Control IT Solutions at Lufthansa Systems. “In order to provide our customers with the highest standard of quality, we are relying on the expertise and extensive experience of SensoMotoric Instruments.”

Eye tracking offers other advantages as well. For one thing, it can help novices learn by showing them extra alerts. This gets them up to speed more quickly and guarantees consistently high-quality decisions regardless of an employee’s level of experience. Furthermore, Lufthansa Systems can evaluate how operations controllers are using NetLine/Ops ++ and then make specific improvements and enhancements to the solution based on the findings.

“SensoMotoric Instruments has been a world leader in eye tracking technology for more than 25 years and we are delighted our robust and trusted technology is set to optimize the use of NetLine/Ops ++,” said SMI Managing Director Eberhard Schmidt. “It is further proof of the value our eye tracking platform provides when used to enhance operator and application performance in industry verticals such as flight operations management with Lufthansa Systems.”

The operations control solution from Lufthansa Systems is now being used by 69 airlines around the world, 31 of which have already deployed the new-generation solution, NetLine/Ops ++. Many airlines which according to a current OAG (Official Airline Guide) report have the best on-time performance worldwide are using NetLine/Ops or NetLine/Ops.

This video shows, how NetLine/Ops ++ with Eye Tracking supports operations controllers and improves the quality of their decisions:
https://youtu.be/ThPpQjZIeXM


Caption: NetLine/Ops ++ with eye tracking technology (Copyright „SensoMotoric Instruments“)
 

About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

Downloads:
Press release (pdf)
More
Less
Press release
Apr 14, 2016

Libyan carrier signs five-year agreement for Lido/mPilot

Libyan carrier signs five-year agreement for Lido/mPilot

Lufthansa Systems today announced that the pilots of Libyan Airlines will now use its Lido/mPilot all-in-one navigation solution. Thanks to the innovative app they have mobile access to all of the latest charts in digital form. The two companies signed recently a five-year contract for the solution.

Lido/mPilot is a mobile navigation solution which supports pilots before and during a flight. Around 60 airlines have already opted for Lido/mPilot since the app was launched in early 2015. The modular app combines airport maps, a dynamically generated enroute chart, and a document management and distribution system that enables pilots to access documents and messages both on the flight deck and on the move. A status overview with intuitive icons guarantees a clear flow of information. Pilots receive important updates via push notifications.

Libyan Airlines has opted for the navigation solution’s latest software release, which has been available since November 2015 and includes additional optimizations: Now all general documents (the GEN part) can be viewed directly in the app in a clear, interactive table, and pilots can search for and bookmark individual files if necessary. The new change log shows the details of updates from the regular data revision cycle (AIRAC), which offers improved data transparency. The new release also makes it possible to link directly to external systems.

The app has a modern look and feel and is intuitive to use, giving pilots quick, reliable access to the information they need on the flight deck. Reducing the number of paper documents on board not only simplifies logistics processes, it also minimizes potential sources of error. The trend towards increased app usage also has a positive effect on the environment because it saves large amounts of paper in the long term.

“The use of Lido/mPilot reduces paper documents on board the aircraft of Libyan Airlines. This simplifies processes and prevents mistakes,” said Marco Cesa, Senior Vice President Regional Management EMEA at Lufthansa Systems. “We are delighted that we could simplify the airline’s logistic and we look forward to a successful collaboration.”

Libyan Airlines is Libya’s national carrier and has its headquarters in Tripoli. The airline was founded in 1964 and currently has a fleet of 10 aircraft serving more than 20 domestic and international destinations.

Caption (copyright: Lufthansa Systems):The Lido/mPilot iPad app supports pilots before, during and after a flight.

 

About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

Downloads:
Press release (pdf)
More
Less
Press release
Apr 06, 2016

BoardConnect Portable IFE solution triumphs in “Electronic Systems” category

BoardConnect Portable IFE solution triumphs in “Electronic Systems” category

Lufthansa Systems today announced that its wireless BoardConnect Portable IFE solution has received the Crystal Cabin Award in the “Electronic Systems” category. This all-in-one solution allows even small airlines to offer their passengers a cutting-edge IFE system without having to invest in expensive hardware. The renowned Crystal Cabin Award is traditionally presented during the Aircraft Interiors Expo (AIX) in Hamburg. This is the second time that Lufthansa Systems has received the award for a technical innovation associated with its BoardConnect IFE platform.

BoardConnect Portable is even easier to use and more flexible than the conventional BoardConnect solution. The advantage of the new all-in-one solution is that all of the technical components needed for an IFE system – such as a server and access points – are combined in a single device, the Mobile Streaming Unit (MSU). An MSU can supply up to 50 passengers with top-quality streamed content. This means that in narrow-body aircraft two to three MSUs are sufficient to provide all passengers with a special IFE experience.

Another positive aspect is the ease of installation. An MSU is about the size of a conventional tablet and weighs less than 1.5 kg, so there is no need for elaborate cabling. MSUs therefore qualify as non-permanently installed equipment and can be mounted or removed without affecting other components in the aircraft, for example in the galley. This eliminates high costs for hardware, fitting and certification – plus in leased aircraft the system can be transferred immediately for further use. What is more, an integrated modem allows rapid wireless updates of content while the aircraft is on the ground.

“We are proud of this award. Our BoardConnect Portable solution is yet another example of how Lufthansa Systems leverages its technology expertise to develop innovative products that help airlines improve their passenger communication and differentiate themselves through their services,” Norbert Müller, Senior Vice President BoardConnect at Lufthansa Systems said at the award presentation. “I would like to thank everyone who has contributed to the development of these innovations with their creativity, knowledge and experience.”

Air Dolomiti from Italy was the first airline to opt for BoardConnect Portable, and Lufthansa’s subsidiary Eurowings recently announced that it will also use the portable IFE solution starting this summer. These airlines are using the wireless solution to offer their customers on-board entertainment even on short- and medium-haul flights.

The product experts from Lufthansa Systems are currently presenting BoardConnect Portable at AIX in Hamburg, at stand 2D70, hall 2B.
 

Caption (Copyright: Lufthansa Systems): BoardConnect Portable allows even small airlines to offer their passengers a cutting-edge IFE system without having to invest in expensive hardware.

 

About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

Downloads:
Press release (pdf)
More
Less
Press release
Apr 04, 2016

Portable IFE solution for short- and medium-haul flights and innovative mCabin crew app

Portable IFE solution for short- and medium-haul flights and innovative mCabin crew app

Lufthansa Systems today announced that it will present its multi-award-winning BoardConnect wireless infotainment platform – both the classic version and the all-in-one BoardConnect Portable – at this year’s Aircraft Interiors Expo (AIX) in Hamburg. The IFE platform now offers shop functionalities which enable airlines to place offers from partner companies in order to generate additional revenues. Visitors to AIX can also find out about the innovative mCabin crew app, which is now available for Windows 10 as well.

In order to keep pace with current developments in the industry, airlines are looking for low-cost solutions which give their passengers an individualized and contemporary travel experience. Lufthansa Systems has addressed these needs by developing BoardConnect Portable. “Our all-in-one solution allows airlines to offer their passengers a cutting-edge IFE system without having to invest in expensive hardware,” said Norbert Müller, Senior Vice President BoardConnect at Lufthansa Systems.

BoardConnect Portable is even easier to use and more flexible than the conventional BoardConnect solution. Its advantage is that all of the technical components needed for an IFE system – such as a server and access points – are combined in a single device, the Mobile Streaming Unit (MSU). An MSU is about the size of a conventional tablet, weight less than 1.5 kg and can supply up to 50 passengers with top-quality streamed content. Since MSUs qualify as non-permanently installed equipment, airlines don’t incur high installation and certification costs.

As with the conventional BoardConnect systems, passengers can use an app to stream content to their own tablets or smartphones during a flight – including video and audio on demand, games, a shop and a moving map with points of interest (POI) relating to various topics. The open platform architecture allows for an easy integration of services that generate additional revenue for the airlines and their partners, such as hotel bookings, tickets for events or places of interest at the destination and additional advertising.

BoardConnect Portable is already proving popular: Lufthansa’s subsidiary Eurowings will use the product in the future so that it can offer its customers on-board entertainment even on short- and medium-haul flights. The portable solution from Lufthansa Systems is also one of the finalists in this year’s Crystal Cabin Award in the “Electronic Systems” category. This renowned industry award is traditionally presented during AIX.

Visitors to the trade fair can also find out about the innovative mCabin crew app, which has recently become available for Windows 10. Lufthansa Systems further developed this software solution so that it can be used on Microsoft’s new universal Windows platform (UWP), which enables crews to access all of the software’s functions through a comfortable, intuitive user interface regardless of the device.

mCabin provides the cabin team with all of the passenger service information they need, including a passenger manifest complete with information about the passengers’ seats, status, food preferences and special requirements. mCabin's features include interactive duty rosters as well as an option for adding notes to documents such as crew briefings and synchronizing them via an existing Internet connection. Thanks to its powerful reporting capabilities, incidents on board can be immediately processed digitally. And to bring mobility to IFE, the BoardConnect crew front-end is being integrated into mCabin.

Visit Lufthansa Systems at this year’s AIX in Hamburg from April 5 to 7, booth 2D70 in hall 2B.

 

Caption (Copyright: Lufthansa Systems): Lufthansa Systems presents IFE solutions and innovative crew app at AIX 2016.


About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

Downloads:
Press release (pdf)
More
Less

News of Lufthansa Systems

Please follow Lufthansa Systems also via RSS feed and subscribe to our News

RSS-Feed

 

Lufthansa Systems in Social Media

 

Contact

Lufthansa Systems
Press Office
Ansgar Lübbehusen
Tel.: +49 (0)69 696 90776

publicrelations [at] LHsystems.com
www.LHsystems.com