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Press release
Feb 16, 2017

From personalizing the travel experience to big data, improved efficiency and new dynamic distribution standards – Lufthansa Systems supports airlines on every level of digital transformati

From personalizing the travel experience to big data, improved efficiency and new dynamic distribution standards – Lufthansa Systems supports airlines on every level of digital transformation

Everyone is talking about digitalization. Many companies are wondering how to future-proof themselves in the digital world. Lufthansa Systems turned this vision into reality a long time ago. For years, the aviation IT specialist has been advising and supporting airlines in their digital transformation, demonstrating what sustainable airline processes can look like and helping customers implement concrete projects.

“The core of our company strategy is to put airlines in a perfect position for the digital future. For example, we have spent over 15 years helping airlines work toward a paperless flight deck,” said Olivier Krüger, CEO of Lufthansa Systems. “We are offering new solutions and expanding our consulting unit in response to growing demand in the market. In keeping with this, we are continually enhancing our digital expertise so we can develop innovative solutions for the entire cosmos of an airline and its passengers – with data analytics, personalization, mobility and new developments such as eye tracking and dynamic navigation maps.”

The spectrum includes solutions and consulting services for improving the efficiency and differentiation of all aspects of an airline as well as for optimizing the entire travel chain for passengers.

Personalized Air Travel Services: Personalized solutions aim to enhance the passenger travel experience. New digital and individual services and apps, which can be used before, during and after a flight, ensure that passengers are addressed directly and personally. BoardConnect is one example. This digital platform enables passengers to access wireless inflight entertainment on their own smartphones and tablets, while offering additional functionalities for flight deck and cabin crews – with or without an Internet connection. The new inTime app is another example. It calculates how much time passengers will need to reach their gate punctually from their current location. Both the traffic situation outside the airport and the waiting times at check-in and security are taken into account here. The timings are based on (anonymized) data from real passengers, so the app gets more intelligent over time.

Dynamic Distribution Management: Dynamic distribution management makes it possible for airlines to increase their revenues by offering ticket and service packages directly to travelers. The New Distribution Capability (NDC) standard of the International Air Transport Association (IATA) is promoting this development and significantly affecting the distribution structures of airlines. Together with partners, Lufthansa Systems provides solutions for the entire NDC process, including offer and order management, dynamic pricing, and billing with the Sirax/RA revenue accounting solution. Airlines benefit from improved customer loyalty through more individualized offers, with lower distribution costs and higher revenues.

Safe & Efficient Flight Operations: Optimization and efficiency in all aspects of flight operations are the crucial aspects here. Simplified processes, improved routes, reduced fuel consumption and shorter handling times (including for crews and maintenance work) not only generate considerable savings potential, they also increase flight safety. For example, the digital navigation maps of the Lido/Navigation product line are becoming more and more dynamic. In the near future, they will be able to seamlessly display all flight processes from gate to gate. With an on-board Internet connection, additional smart functions in the maps can show information that is relevant to specific situations during a flight. This increases the pilots’ situational awareness.

Reliable Air Travel Experience: New developments in the field of flight operations revolve around passengers and their positive travel experience. If disruptions or delays do occur, these solutions aim to minimize the negative effects on passengers and communicate changes in a transparent way. This is essential to an airline’s success. The successful NetLine/Ops ++ operations control solution helps here with its innovative eye-tracking feature. Employees in an operations control center sometimes have to monitor six screens showing current flights and information about potential disturbances. Analyzing the eye movements of operations controllers with the help of eye-tracking technology ensures that no important warnings or disruption notifications are overlooked.

“In light of the growing importance of digital solutions in the aviation industry – including in the areas of data sharing, analytics and prediction – we founded a company last year called zeroG,” said Lufthansa Systems CEO Stefan Auerbach. “zeroG is a consulting firm with the character of a start-up which can respond quickly and flexibly to changes in the market. With their expertise in IT and aviation, our zeroG consultants support digitalization projects inside and outside of the Lufthansa Group.”

The attached infographic provides an overview of current digitalization projects and innovative solutions. Excerpts can be provided upon request. An animated version of the infographic for digital use can be found on YouTube. (Copyright: Lufthansa Systems)
 

More information about Lufthansa Systems’ digitalization expertise is available online:

www.lhsystems.com or on YouTube: https://youtu.be/N8NcaYQBeSI

 

About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

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Press release
Jan 24, 2017

Handling made easy: cFront/LAGUNA adapter software enables standardized check-in systems at all airports in the Brussels Airlines network

Handling made easy: cFront/LAGUNA adapter software enables standardized check-in systems at all airports in the Brussels Airlines network

Brussels Airlines introduced a new passenger service system in 2016. To make its departure control and adjacent applications accessible from the respective CUTE systems at each of the airports in its network, the Belgian airline is using cFront/LAGUNA from Lufthansa Systems. CUTE stands for Common Use Terminal Equipment. This software enables airlines to make shared use of airport IT infrastructures. This means that different airlines can use the same hardware to access their own servers for passenger and flight handling. The cFront/LAGUNA adapter software helps standardize the different versions of the CUTE systems.

“We have more than 100 destination airports in our route network. As an airline, it isn’t possible for us to develop interfaces for every version of CUTE and acquire the necessary certifications. This is why we are relying on the expertise of Lufthansa Systems,” said Paul Rogiers, Delivery Manager Outstations/IT at Brussels Airlines.

For many years, Lufthansa Systems has offered airlines comprehensive CUTE services – from setting up the applications to carrying out updates and maintenance. cFront/LAGUNA was modified by the experts to meet the specific needs of the Lufthansa Group. The software is based on the CUTE solution known as cGroup. It accesses an airline’s IT systems in a smooth, standardized way and supports all leading CUTE platforms as well as the new standards for Common Use Passenger Processing Systems (CUPPS). In addition to Brussels Airlines, other airlines in the Lufthansa Group are also using cFront/LAGUNA. This means different airlines in the Group can benefit from a shared check-in system if necessary.

Users can access the system from anywhere with a web app. cFront/LAGUNA also offers monitoring functions that provide an overview of the status at all CUTE and CUPPS airports and enables the responsible management team to intervene quickly in the event of a disruption.

“Thanks to the shared certification and provision of cFront/LAGUNA, the Group solution was already available at many of the airports in Brussels Airlines’ network. During the implementation, we simply had to add the information specific to Brussels Airlines. This saved money and ensured a fast launch,” said Bjoern Steinbrecher, Head of cGroup Solutions at Lufthansa Systems.

Established in 2002, Brussels Airlines from Belgium is part of the Lufthansa Group and a member of the Star Alliance. With a fleet of 49 aircraft, Brussels Airlines connects the European capital of Brussels with more than 100 destinations in Europe, Africa, India and North America.
 

Caption (copyright: Paul Prescott/Shutterstock): cFront/LAGUNA enables Brussels Airlines to benefit from seamless check-in processes at all airports in its network.

More information on the product is available online at: www.lhsystems.com/cgroup


About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

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Press release
Dec 06, 2016

Asiana airlines of South Korea extends Sirax/RA agreement for another five years

Asiana airlines of South Korea extends Sirax/RA agreement for another five years

Lufthansa Systems today announced that Korea-based Asiana Airlines will continue to use its Sirax/RA solution for revenue accounting. The agreement between the two companies, which was originally signed in 2005, has now been renewed for another five years.

“We have been relying on Sirax/RA from Lufthansa Systems for more than ten years – which makes perfect sense for us: Since introducing the solution, we succeeded in substantially accelerating our accounting processes, which enabled us to reduce costs and boost revenues at the same time,” said Lee Han Wook, General Manager Revenue Accounting Team at Asiana Airlines.

The Sirax/RA revenue accounting solution speeds up accounting processes by automatically checking ticket sales against actual flight data. Integrated sub-processes also support the billing of interline flights between airlines. Based on this, the system very precisely calculates the actual revenues within a very short timeframe, automatically taking into account current industry standards. Furthermore, customers can quickly gain a comprehensive overview of their financial situation, enabling them to rapidly respond to changing conditions. The system also delivers precise, current information for management and accounting staff at all times. Sirax/RA is being used by around 20 airlines worldwide and based on processed coupon volume is the market leader among standard revenue accounting solutions.

“Asiana Airlines was one of the initial carriers to opt for our Sirax solution and the second Sirax customer in the Star Alliance after Lufthansa,” said Tom Vandendael, Senior Vice President Regional Management Asia-Pacific at Lufthansa Systems. “Even after such a long time, Asiana Airlines remains a strategically important customer for Lufthansa Systems, and we look forward to our continued collaboration.”

Korean carrier Asiana Airlines is based in Seoul and is a member of the Star Alliance. With its fleet of 84 aircraft, Asiana Airlines transports both passengers and cargo worldwide. The airline currently serves ten domestic routes and 79 international destinations in 23 countries. Asiana Airlines also delivers cargo to 28 cities in 12 countries.
 

About Asiana Airlines
Asiana Airlines founded in 1988 and has fully committed itself to providing its customers with innovative and world-class service. As a proud member of Star Alliance since 2003, Asiana Airlines has continued to maintain its 5-star rating by Skytrax for 10 consecutive years since the year of 2007. Asiana Airlines operates 79 international passenger routes to 65 destinations in 23 countries. For cargo flights Asiana Airlines operates 25 routes to 28 cities in 12 counties. Asiana Airlines has introduced Airbus A380 double-deckers to long-haul destinations such as Los Angeles, New York and Frankfurt, and is planning to operate 30 Airbus A350 and 25 Airbus A321NEO aircrafts to provide more pleasant in-flight experience. For more information, please visit http://kr.flyasiana.com/C/en/main.do

 

About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

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Press release
Nov 28, 2016

Dynamic navigation maps enable seamless navigation from gate to gate

Dynamic navigation maps enable seamless navigation from gate to gate

Lufthansa Systems today announced that it is developing dynamic navigation maps for its Lido/Navigation product line. A fully dynamic map solution is expected to be completed by 2019. With this development, the aviation IT specialist is responding to increasing digitalization and connectivity on the flight deck.

“Dynamic navigation maps are the future. They enable seamless navigation from gate to gate, without limits. Furthermore, connected systems can provide updates in real time and supply smart information that is only shown to pilots when they need it. This gives pilots a better overview, reduces their head-down time and helps them make decisions. It will also improve the display of integrated solutions for weather or other air traffic, for example,” said Stefan Auerbach, CEO of Lufthansa Systems.

Lufthansa Systems is a pioneer when it comes to navigation solutions for airlines. More than 100 airlines worldwide use charts from the Lido/Navigation solution. The paper-based Lido/RouteManual charts were released in 2002, and in 2005 Lufthansa Systems began offering digital charts, initially for integrated flight deck systems, and now in the form of apps for Windows (Lido/eRouteManual) and iOS (Lido/mPilot). All of the charts are in color, directly display minimum safe altitudes on the approach and departure charts and include true-to-scale topographical information which meets the highest standards of precision and quality.

Unlike the route maps, the digital airport charts are largely static, and there is a separation between the terminal charts and the enroute module. In practice, this means that pilots use the terminal charts during takeoff and landing and then have to manually switch to the enroute module for the flight. The Lido/AMM Airport Moving Map, which is used to navigate between the runway and the gate, is already fully dynamic in itself, but it is still separate from the other charts. This dynamic approach is now gradually being expanded.

When all of the maps – terminal, enroute and airport – are dynamic, there will no longer be any separation between the maps for various phases of a flight. Pilots will be able to zoom directly from the enroute display into the Airport Moving Map, or move straight into the flight phase after takeoff. The advantage of this is that all flight processes from gate to gate can be seamlessly displayed in a single view. “Dynamic navigation maps are the basis for smart additional functions that will be available in the future thanks to connectivity. Through its connectivity with the aircraft, the system will be able to display the precise information that is important in a specific flight situation, thus increasing the pilots’ situational awareness,” Auerbach said.

This vision of dynamic maps and new developments for Lido/Navigation and the Lido/Flight flight planning solution will be presented this week by Lufthansa Systems at the 10th Annual Flight Operations Conference in London (November 29 to 30).
 

Images (copyright Lufthansa Systems): Vision visualized – in a video about the dynamic future of aviation navigation (https://youtu.be/L7Tlstws6tE).

Lufthansa Systems – 15 years of expertise in aircraft navigation. The attached graphic illustrates the most important milestones in the development of Lido/Navigation.

 

About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

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Lufthansa Systems
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Ansgar Lübbehusen
Tel.: +49 (0)69 696 90776

publicrelations [at] LHsystems.com
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