SIRAX/ONE Order
Boost your top-line with modern Airline Retailing and optimize your bottom-line.
Step into the future of financial management. It takes just ONE decision.
The airline industry is embarking on the journey to Modern Airline Retailing. But what will the best retailing techniques help if these cannot be accounted for?
SIRAX/ONE Order enables airlines to seamlessly order, bill and track new flight and non-flight products and services, bringing airlines closer to other retailers. It allows airlines to be agile, to innovate and to move from PNRs, e-tickets and EMDs to orders and services. This means streamlined accounting and settlement processes.
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Significant cost savings
SIRAX/ONE Order replaces today's complex and cost-intensive revenue accounting by lean, highly automated and real-time order processes. This results in cost savings up to 70%.
Additional revenue potential
SIRAX/ONE Order bridges the gap between distribution and accounting. It enables airlines to earn additional revenue with Airline Retailing by up to 7 USD / pax according (IATA/McKinsey, 2019).
Smooth transition into future
SIRAX/ONE Order supports the parallel processing of legacy documents and orders during the transition period. It perfectly works with any Passenger Revenue Accounting system.
Key benefits
Streamlined financial procedures fully in-line with IATA ONE Order and Settlement with Orders (SwO) standards.
Increase process efficiency
Reduces manual workload to a minimum, e.g., makes proration activities, complex exchange chains, and / or fare, tax or commission audits obsolete.
Highest data quality
Master Data-driven processing and several Quality Gates for incoming orders provide highest data quality, which is a key success factor for any accurate settlement and accounting.
Real-time monitoring
Real-time processing provides full transparency for all revenue streams and allows the monitoring the results of its order accounting and settlement in real time.
Customization by configuration
An extensive set of accounting rules can be flexibly maintained in the master data. This allows airlines to instantly set up and reconfigure any posting schemes according to specific business needs.
Flexible settlement options
Lufthansa Systems is a certified IATA Settlement with Orders (SwO) provider. If the retail partner does not follow the SwO approach, SIRAX/ONE Order provides a unique direct settlement functionality.
Latest technology
Cloud-native architecture, micro services and auto-scaling enables fast implementation, minimized down-times, high IT performance, and flexible scalability for needed data request capacity.
Functional scope: Full coverage of airline retailing finance processes for accounting, settlement and reporting:
SIRAX/ONE Order streamlines airline finance through three pillars: Accounting with service-level posting and FI transfer; Settlement covering agents, interline, ancillaries, and IATA SwoO; and Reporting via integrated, visual, and combined data insights.
Stay up to date
Proof of Concept with All Nippon Airways
Lufthansa Systems is the first provider to conduct a Proof of Concept (PoC) for Order-based Accounting, Settlement and Reporting with an airline. Since September 2024, All Nippon Airways and Lufthansa Systems have been collaborating within this PoC. The scope covers real time processing of an Order on transaction level, including real time order accounting and a direct Settlement with one selected ancillary provider for a non-flight-related ancillary service. Within the next phase 100% offers and orders end-to-end processing together with all partners (including the OMS provider) is planned and also en extension of the transaction scope.
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Double success for Lufthansa Systems in IATA Modularity PoCs
Lufthansa Systems, with its order accounting solution SIRAX/ONE Order, achieved a double success as it was part of two leading teams in the 2025 IATA Multi-Vendor Modularity Proofs of Concept (PoC), which focused on interoperability and provider collaboration. This was officially announced by the IATA Airline Retailing Consortium at the IATA World Financial and Passenger Symposium on 5-6 November 2025 in Istanbul, Türkiye. This achievement is a strong endorsement of the Lufthansa Systems Order Accounting product, which was validated in a competitive, collaborative environment, and proves its value for modular, interoperable Airline Retailing (IATA ONE Order) solutions.
Read moreWhat our customers say
E-commerce platforms all over the world have changed customers’ expectations towards the shopping experience. Today airline customers ask for personalized communication and a seamless travel shopping experience on any distribution channel available when putting together their travel journey. Modern airline retailing has to fulfill this demand. It allows us airlines to sell flight- and non-flight related products, such as hotels, car rentals, airport transfers, tour provider services, etc. directly to our customers – all as a one-stop-shop-solution.
Yong Choi, Project Manager Offers & Orders Transformation
Partners
Lufthansa Systems and JR Technologies cooperate to provide airlines with a one-stop-shop solution for Offer, Order and Financial Management
The Travel Retailing Platform Aerostream from JR Technologies is combined with a broad finance solutions portfolio from Lufthansa Systems
With their finance solutions, Lufthansa Systems pursues a modular approach that can be adapted to individual needs
Lufthansa Systems and OpenJaw Technologies are joining forces to deliver an end-to-end Offer and Order Management solution. By integrating t-Retail and SIRAX/ONE Order, airlines can seamlessly sell, deliver, and account for flight and non-flight services—boosting agility and innovation in airline retailing.
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