Airline Operations

How to optimize your slot management on the day of ops!

Wednesday, Oct 14, 2020, 8:54
The efficient management of airport slots is very challenging nowadays. Especially in these bumpy times, airlines face many ad-hoc schedule changes resulting in high amounts of slot change messages on the day of ops. As a consequence, this leads to great efforts for slot coordinator communication requiring efficient IT solutions. This is where the NetLine/Sched Slot Manager Short Term Mode comes in!

How we at Lufthansa Systems support our customers in times of Covid-19 (Part 2/2)

Tuesday, Sep 15, 2020, 10:15
Successful remote cutover of the Lufthansa Systems Slot Management Suite and provision of a full Initial Submission Service for Italian leisure carrier Neos. A full remote Initial Submission Service is now available for any carrier interested. In case of interest, please contact us.

Slot Management: How we at Lufthansa Systems support our customers in times of Covid-19 (Part 1/2)

Wednesday, Sep 09, 2020, 5:39
Successful remote cutover of the Lufthansa Systems Slot Management Suite and provision of a full Initial Submission Service for Italian leisure carrier Neos.

Santa Claus' Crew Management

Wednesday, Dec 11, 2019, 12:32
Even Santa Claus needs to plan his reindeer crew to make sure that all Christmas gifts reach their destination. Fortunately, he can rely on NetLine/Crew.

On the AGIFORS board – and around the world

Wednesday, Sep 25, 2019, 6:53
Interview with Judith Semar Judith Semar is Product Line Manager for NetLine at Lufthansa Systems. Since January 2019, she has also been chair of the AGIFORS Airline Operations Study Group. In the following interview, Judith tells us what this means and how she is getting to know airliners and aviation professionals from all over the world.  

Often neglected – but so important: KPIs in Schedule Management

Tuesday, Sep 17, 2019, 6:36
Key Performance Indicators allow users and managers of schedule departments to measure and manage their targets and goals. But there is still a gap when it comes to this discipline. Read more about this topic in my blog.

Short-term profitability evaluation in Schedule Management (2/2)

Wednesday, Sep 11, 2019, 8:37
A tactical profitability evaluation is a powerful support for schedule management departments to evaluate the profitability contribution for schedules that are near the publication or closeout date. The second part of this blog sequence will give more insights about this important commercial topic.

Passenger Connection Management in scheduling – why Origin and Destination (OnD) matters (2/2)

Friday, Jul 05, 2019, 9:28
This blog post continues the discussion, why minding passenger connections is so crucial for any network carrier. We outline challenges, a roadmap and a passenger connection evolution ladder for decision support in scheduling.

Passenger Connection Management in scheduling – why Origin and Destination (OnD) matters (1/2)

Wednesday, May 22, 2019, 9:28
The ability of offering passenger connections is one of the unique selling propositions of any network carrier. Enabling this USP requires a smart scheduling approach, in which the network goes through constant optimization and in which the individual itineraries (offered for purchase and booked already) are protected as good as possible. This blog post discusses reasons why minding passenger connections is so crucial, why modern scheduling systems often lack Origin and Destination (OnD) decision support and how smart system design can bridge this gap.

Experience trainings with our expert Manuela, who knows the perspective of being a customer

Wednesday, May 15, 2019, 13:53
Manuela Di Ventura, Product Trainer and Product Consultant for NetLine/Crew at Lufthansa Systems (LSY) explains various training sessions offered within the Academy calendar.

Automation strategies within the Initial Submission process (Part 2 of 2)

Wednesday, May 08, 2019, 6:30
Efficient management of airport slots is very challenging nowadays. Air traffic grows and so does the amount of fully coordinated airports. This makes the Initial Submission more and more complex. This blog is therefore about automation strategies within this important Slot Management process.

Automation strategies within the Initial Submission process (Part 1 of 2)

Wednesday, Apr 17, 2019, 6:22
Efficient management of airport slots is very challenging nowadays. Air traffic grows and so does the amount of fully coordinated airports. Especially during the Initial Submission airlines needs to be sure to achieve an optimum slot utilization. Automation can support here tremendously.  

…and when did you make your last mistake at the ticket vending machine? Error minimization strategies in Slot Management.

Wednesday, Mar 06, 2019, 6:33
Slot Management is still managed at many airlines in a manual-oriented manner. But looking at our human nature, such manual working routines imply a high risk of human errors that naturally happen. Please read my blog to get some ideas how an efficient error minimization risk strategy might look like.

Operations efficiency improved – supporting Air Malta in their digital transformation

Monday, Mar 04, 2019, 8:29
Within just seven months, we successfully accomplished our first project at Air Malta. The airline now manages its flight operations with Lido/Flight 4D and NetLine/Ops ++, and is able to boost revenues by preventing revenue leakage from inventory abuses thanks to Revenue Integrity 3rd Generation. In this blog post, I present how the project has become a success.

Future Ramp (Part 3): Digitalize Your Turnaround Management

Wednesday, Feb 20, 2019, 7:13
Punctual turnarounds have become a critical factor for success for airline operations, though it is still a relatively uncharted territory for many airlines. Therefore it shall be part of any airlines digitalization strategy.  The biggest obstacle however is the laborious gathering of the necessary data. “Turnaround Management 3.0” might be a solution.

How to manage business transformation in CAMO/MRO projects

Wednesday, Jan 09, 2019, 13:05
Coping with ambiguous regulations and effects of digitalization: Please read this blog that describes the challenges for airlines’ CAMO/MRO organizations and how CAMO/MRO consulting can support

Low Cost Carrier at the End of the Happy Road

Tuesday, Nov 20, 2018, 16:22
Low Cost Carriers (LCC) revolutionized the airline world. They successfully challenged the legacy airlines. But success also creates new challenges. The happy road, where LCCs have just dictated the game, may have come to an end. Many new questions need to be answered soon by the LCCs to continue on their (happy) road of success.

Resilient Airline Scheduling and Operations

Thursday, Oct 25, 2018, 9:46
Optimize on-time performance based on delay risk prediction scheduling until day of Ops

Future Ramp: How to create a good Ramp Agent Dashboard (Part 2)

Thursday, Oct 18, 2018, 13:27
Future Ramp: In part 2 my blog sequence “How to create a good Ramp Agent Dashboard” I add five more recommendations for a professional Ramp Agent Dashboard design. If you like to hear more about the Ramp Agent Workspace Solution approach, come and listen to my presentation in one week at the Airline & Aerospace MRO & Flight Operations IT Conference APAC, Bangkok, Thailand

Consider me as your Date! How to improve the Passenger Travel Experience simply and cost-free!

Wednesday, Sep 26, 2018, 8:21
Nowadays airlines are moving very fast forward when digitalizing the passenger travel experience. However, sometimes the “basic” things get somehow out of focus, while re-designing and digitalizing the passenger experience processes. Let me explain you here, what I mean.

The OCC-“Allrounder” or the “eierlegende Wollmilchsau”

Sunday, Sep 02, 2018, 22:00
Often organizations are stuck in their old structures in times of fast growth, often manpower and resources are limited, sometimes a “we always did it like that” policy prevents required adjustments to changing environments. It is time for a change.

How to achieve Automation in Load Control (Part 4 of 7): Automated Messaging

Tuesday, Jul 03, 2018, 9:15
Automated messaging is an important and in parts also mandatory part of Load Control. It is the transmission of (necessary) Load Control information, messages and documents that need to be delivered to other Load Control stakeholders for further processing. Please read in this blog, what kind of messages shall ideally be triggered automatically.

From Robust Scheduling to Resilient Scheduling and Operations - Optimize on-time performance based on delay risk prediction

Saturday, May 19, 2018, 8:20
Next week the Airline Operation Research Community gets together on the annual AGIFORS Ops and SSP conference. This year, the conference is hosted by Hawaiian Airlines and will take place on lovely island Honolulu. Many participants attend the AGIFORS conferences regularly since years bringing home new optimization and prediction concepts. However, over a long period of time academic talks on robust scheduling are continuously on the agenda. Session at AGIFORS Ops and SSP conference

Future Ramp: Digitalize Your Ramp!

Thursday, Apr 19, 2018, 15:13
Are you a digitalized airline? I am sure, you will say “Yes” or “We are just transforming”. I totally agree with you, when looking at the area of the passenger travel experience. But do your digitalization activities also include the ramp? If not, I would like to invite you to follow this blog series about the “Future Ramp”.

How to achieve Automation in Load Control (Part 1 of 7)

Wednesday, Nov 15, 2017, 8:19
A high level of automation is one, if not the most important objective for Load Control organizations within airlines. In this blog I speak about selected automation triggers that might help a airlines to identify fields of improvement within their Weight & Balance department.

Part 2: Lido SkyData – Applications

Tuesday, Oct 17, 2017, 6:49
If you think drones are cool, you are absolutely right. However, people don’t use them because they are cool; people use them because they do a better job than other alternatives.   Missed Part 1 of our Lido/SkyData blog series? Catch up on it here. 

If you want something done, do it yourself. Is it true?

Tuesday, Jul 18, 2017, 10:42
If you want something done, do it yourself: is it true? Talking about ops and crew software management, there are two different streamlines in airline IT departments at the moment: the first one supports and applies the theory that the software should be developed in-house, following internal needs and specifications; the second one goes in opposite direction: Airlines should select one or more vendors and purchase software off-the-shelves from them, with some customization if needed.

Automatic Disruption Handling in Crew Management. Is that possible?

Monday, Jun 12, 2017, 11:27
All you have to do is to push the “Find Solution” button and the system will generate for you the best suitable solution. Then, the next step is to push the “Apply Solution” button and the changes will be applied, notification generated and sent to crew members to have them ready to fly.

Small button, big sensitivity area!

Wednesday, May 24, 2017, 10:48
We’ve  received some user feedback that the button to expand/collapse the flight folder in Lido mPilot was too small to tap in vibratory/turbulent conditions. The sensitivity area of this button or “hot zone” is actually larger than the button itself and extends horizontally to include the displayed title on its right. This is valid for all modules of the application: terminal charts, enroute and documents.

Que sera sera, whatever will be will be

Monday, Mar 06, 2017, 16:23
“Good morning Hal”, Klaus says, sitting at his desk and adjusting the volume of his Bluetooth ear set. It is 8 a.m., 22nd of January 2020. Klaus Moore is starting his duty shift at HYPOCC of Galaxy Airline Alliance in Berlin. On his right hand side sits Kumiko, a young Japanese lady working for TokioJet as Crew and Ops controller. On Klaus left side there is Paulo, a Maintenance and OperationTracker of New Aviolinas Argentinas, who is drinking his coffee.

Lufthansa Systems White Paper: Airline Turnaround Management

Thursday, Feb 16, 2017, 10:31
Are suffering of delays because you don´t know what is happening with your aircraft on the ground?  Then carefully read this White Paper about Turnaround Management.

Codeshare synchronicity within the major alliances

Tuesday, Jan 31, 2017, 10:13
Codeshare co-operations between airlines are reflected in the schedules with different Data Element Identifiers (DEI). The operating carrier labels its own operating flight wanted to be offered for a certain partner with a DEI 010 identifying the respective marketing flight. The codeshare partner has to build the according marketing flight as a kind of mirror image using the Data Element Identifier 050. Example:

Improve your Load Control efficiency (4): Why the auto-load button doesn´t always make your life easier….

Thursday, Nov 24, 2016, 12:18
In Load Control automation can be described as the use of system support to simplify processes. But it appears that the benefits gained through automation are perceived differently between the management and the user level. It is the management’s task to take these gaps into consideration when deciding to make their load control department more efficient through automation support.  

Improve your Load Control efficiency (3): Why culture matters!

Monday, Jul 11, 2016, 5:46
Buying "a fully automated" Load Control Solution seems to be for many airlines the perfect ultimate key to achieve increased productivity. But looking in a more holistic way on this topic, I found out, that cultural influence in work organizations plays a much more important role, than one might believe. Moreover: Culture most often can´t be “seen”. But it is there!  

A perfect roster: Airline’s objectives and Crew needs

Wednesday, Jul 06, 2016, 14:06
A perfect roster for a crew member should surely include the granting of the submitted requests and preferences and also have a good balance between number of flight hours and on duty days against off days according to the flight time limitation regulation given by the airline and, most important, by the civil aviation authority.

Why do pro-active Hub Management?

Tuesday, Apr 19, 2016, 8:42
Why do pro-active Hub Management? Proactive Hub Management delivers enormous benefits to ensure passenger satisfaction, strengthen an airline’s brand and save a significant amount of money. The goal of this White Paper for Hub Management is to suggest an initial approach to what Hub Management is about, what it can do and why it is especially of value for network-oriented carriers nowadays.

Improve Your Load Control Efficiency (2) - Correct Usage of the System

Tuesday, Apr 05, 2016, 11:01
You probably have experienced the following situation while using Microsoft Word®: You are in hurry, because you need this 30-page document to be ready by tomorrow. But instead of creating first a style sheet, you – because you have forgotten how to create a style sheet – try to save time by simply typing the whole text into a blank document. Afterwards you bring it into the desired design by formatting it manually.

Future Load Control: Why using 3D visualization for Load Control?

Monday, Mar 14, 2016, 10:06
Have you ever thought about, how Future Load Control might look like? Here is our idea: 3D visualization has long been one of the main issues in surgery training, in architecture as well as in landscape and environmental planning and brought improvements to many aspects of the quality of work execution. Why not then use it also in Load Control? The utilization of 3D visualization technologies in Weight and Balance - for instance a 3D Loadplan - may be one significant feature of the “Future Load Control”.

Improving the world with the “Autoload button”

Tuesday, Feb 23, 2016, 12:24
What a great idea: A little button that helps us to cope with our daily challenges.

Three things Crew Tracker really hate!

Wednesday, Feb 10, 2016, 11:04
Three things Crew Trackers really hate!   The Crew Tracker´s working life consists of plenty of surprises, and for dealing with them fast and efficient decision-making skills are necessary. What they technically call unforeseen circumstances happens every day and can create a lot of problems to the Airlines operations. Let's have a look at the easiest situations that Crew Trackers have to face but really hate:

Improve your efficiency. Thoughts at the beginning of the year

Tuesday, Feb 02, 2016, 10:57
How can we be more efficient? Probably one of the most stated goals in airline business nowadays. With this initial blog I would like to start a series of future blogs that shall give a more holistic approach towards this important business goal.