Air Dolomiti, the Lufthansa Group’s Italian airline, has announced that it has updated and enhanced its in-flight entertainment system, which is provided by Lufthansa Systems.
In-flight entertainment via Wi-Fi is available since 2017 and installed on all Air Dolomiti aircraft. The service is free of charge and accessible to all passengers simply by setting their device (smartphone, tablet, laptop) into flight mode and activating Wi-Fi. Access is quick and easy via www.boardconnect.aero and no additional device-specific app is needed.
"We are very proud of the results achieved today with IFE. Air Dolomiti is one of the leading airlines in Europe and the only one in Italy, that has its entire fleet equipped with such advanced technology and a wide range of content. In this extremely vulnerable period for air transport, we have continued to invest in improving the user experience for our passengers, whom we want to protect above all by complying with all anti-covid regulations and by offering an increasingly advanced digital service. The collaboration with Lufthansa Systems has been invaluable, as it has allowed us to continuously exchange information in order to offer a high quality service," says Dario Bruni, Vice President of Business Development, Product, IT & Managing Director for Air Dolomiti Deutschland GmbH.
The new solution provides a better and more efficient service, and opens up further opportunities to integrate future digital innovations.The IFE system allows passengers to connect even at high altitude, accessing a wide range of content for free: major Italian, German and international newspapers, magazines, videos, mini-games, music, destination guides and live tracking of the aircraft position, as well as updated information on the company's special offers and/or partners and on in-flight events. All content is available in three languages: Italian, English and German.
A personalized service approach to passengers is becoming more and more important, and this has been particularly evident in recent months with the introduction of social distancing protocols and hygiene rules. “Our Digital Experience Platform offers passengers an engagement portal with a wide range of digital content delivered to passengers’" own devices,” said Jan-Peter Gaense, Head of Passenger Experience at Lufthansa Systems. “Based on the longstanding collaboration with our partner Air Dolomiti, we developed a tailored IFE solution that fully meets passengers' individual requirements and enhances customer experience.”
IFE is constantly being updated in terms of content and also in terms of the technical enhancements used. The new version has an updated and modern graphic user interface with greater reliability. Content is easily accessible with an even faster, simpler and more intuitive interface, and the option to listen to an exclusive selection of 10 music compilations has been introduced. In addition, the new IFE offers destination videos featuring the Italian cities Air Dolomiti has on its route map, expanding the available content set for even more engaging In-flight Entertainment. A gaming platform with a variety of single-player games makes time fly for both young and old.
About Air Dolomiti
Air Dolomiti began operations in 1991, with the aim of developing connections from smaller Italian cities to the rest of Europe, concentrating on the frequency and scheduling of its flights and the quality of the service. Today Air Dolomiti represents the Italian branch of Lufthansa, flying out of Italy's main airports to Germany, with more than 550 flights weekly to Munich and Frankfurt airports.
About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. More than 350 customers worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services, which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.