NetLine/Hub SLAManager

This add-on module provides professional SLA management.
Professional service level (SLA) management with additional features

This add-on module provides professional service level (SLA) management with additional features: recording supplier contracts on the basis of multi-level goodwill policy models, and settling incentives/penalties based on degrees of performance or delay clusters. This also includes clearing according to the dual-control principle. A comprehensive reporting system permits the monetary analysis of services and suppliers.

As a consequence you will be able to proactively steer your suppliers towards increased performance and optimize your supplier costs through tailored SLAs that work properly.

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