This add-on module provides professional SLA management.
Professional service level (SLA) management with additional features
This add-on module provides professional service level (SLA) management with additional features: recording supplier contracts on the basis of multi-level goodwill policy models, and settling incentives/penalties based on degrees of performance or delay clusters. This also includes clearing according to the dual-control principle. A comprehensive reporting system permits the monetary analysis of services and suppliers.
As a consequence you will be able to proactively steer your suppliers towards increased performance and optimize your supplier costs through tailored SLAs that work properly.