Communication and interaction with crew members is a main concern in the daily business of any airline. Crew members have to cope with a very dynamic working environment and are constantly on the move. The processes range from support for operational events and communication among the crews to individual information and the crew members' input to the crew management system when creating their roster or modifying their work schedules. The web-based solution NetLine/Crew CrewLink was designed to reduce the communication workload of the crew management experts, providing the crew member with access to needed information and an application to interact with the NetLine/Crew application and its modules. Complete and reliable information is readily available from any point with access to NetLine/Crew CrewLink. Various business processes related to crew management are fully integrated with NetLine/Crew.