Lufthansa Systems

deskBase:
Lufthansa Systems delivers the IT workplace of the future

Today’s society – and even more so – today’s work environment is based on mobility and flexibility. The demands of businesses in this respect are ever increasing. This is why it is so important to have a mobile, flexible, secure and reliable IT infrastructure and IT services that meet both the requirements of businesses and the expectations of employees. With deskBase, Lufthansa Systems has created the IT workplace of the future.

Fast figures

License costs can be reduced by as much as 50 percent by choosing open source software and performing a detailed analysis of license usage.

Core features

  • Maximum mobility and flexibility for employees and
    businesses.
  • Central hosting of data and applications at the data
    center ensures the highest standards in terms of
    availability and security.
  • Hardware independence allows applications to be
    used across a variety of different devices.
  • Reduction of costs for licenses, hardware,
    development, operations and maintenance.

deskBase is the product of a concept developed by Lufthansa Systems in early 2009 in response to a public competition for innovative ideas sponsored by the Lufthansa Group. The concept aimed to maximize business success through increased mobility, optimized services, high availability, flexibility, standardization and savings potential – combined with the positive impact that a modern, practical workplace has on employees. deskBase provides employees, customers and partners with the applications exactly as they need them – at any time, from anywhere.

Mobility and flexibility

deskBase makes it possible for employees to use any end device to access company data and applications from any location, at any time. This gives employees more mobility and flexibility in their work, which, in turn, increases their productivity, motivation and efficiency.

The flexibility of the solution offers companies a number of advantages too. So-called thin clients are used to access standard applications. Thin clients are end devices without local hard drives or software which draw all of their resources from a data center. Since they have fewer components, they take up less space and require less maintenance. Furthermore, employee transfers within the company are straightforward and not tied to a specific IT workplace. This means that employees can get to work more quickly in their new office, and there is no cost for acquiring new hardware. deskBase also simplifies IT system integration when it comes to organizational changes, takeovers and setting up new offices. The same hardware can be used in these cases, and company-specific applications can be adapted and made available together with an organization's standard software via centralized data center architectures. Valuable company resources can also be partitioned off just as fast so that different parts of a company can get up and running – and even form new partnerships or operate separately in the market – independently of the rest of the company’s IT.

Reliability and security

Based on the principle of cloud computing, most applications and data are stored in a data center. This significantly increases the security and availability of the systems because local installations (data, software) are more susceptible to hardware faults and other security risks. If local hardware is used primarily as an input/output device with local “intelligence,” then it can be replaced quickly in the event of a defect. All of an employee’s work is stored centrally and available immediately. Employees can therefore continue to work almost without interruption. As a result, there are fewer failures that affect productivity.

Standardization, individualization, hardware independence

deskBase is a modular system which uses standard IT components. This guarantees the effective exchange of data and reduces the complexity of the IT landscape. Its modularity makes deskBase extremely adaptable and flexible so it can support all of a company’s business processes.
The system’s hardware independence has several advantages. A variety of end devices can be used, including PCs, laptops, netbooks, smart phones or tablets and home-office computers. deskBase workplaces are also tailored to the specific roles and tasks of each employee: thin clients are used if an employee needs to access certain resources and centrally stored data, while laptops with local hard drives and virtualization technology can be used by employees who travel frequently and don’t have a permanent Internet connection for accessing centralized resources.

Savings potential

Standardization, virtualization and hardware independence alone promise enormous savings potential for businesses. But deskBase can also significantly reduce the amount of money organizations spend on licenses, development, operations and maintenance. Hardware becomes more cost-efficient because existing systems can be used longer and there is no need for company-wide rollouts. Additionally, fewer servers and network components are required because resources are stored centrally and wireless networks are used instead of wired ones, which eliminates the costs associated with the centralized provision and rollout of devices, including transport costs, taxes and customs. The consolidation of platforms and applications, usage-based billing and more cost-efficient software solutions can also cut the amount spent on licenses.

The deskBase Portal

E-mail, data and applications are accessed via the deskBase portal. The portal’s user-friendly interface is designed like a website, and all functions, services and information are visible at a glance. Users only see the applications assigned to them and only receive the system notifications relevant to them. The portal can be adapted to the corporate identity/ corporate design guidelines of any organization.

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© 2014 Lufthansa Systems