Airline Consulting Blog
The situation of the last months has drastically increased the demand to work virtually with customers. In this blog we would like to share our learnings regarding remote workshops during the Corona crisis.
Current crisis is shifting the focus of airline decision-makers towards preserving liquidity, an imperative to survive. Often at the expense of those projects that are no longer viewed as necessary. Still, a survey has revealed that managers assign value to adopting SESAR solutions. To think beyond the pandemic.
A few days ago while talking to a colleague, I realized that I feel old. He argued that “all crises are the same” and that it is possible to come up with a standard methodology to manage any type of crisis. So I took a breath and counted the airline industry crises that I experienced in my career as a network and schedule planner.
Maintaining a trusting relationship with customers particularly in times of extensive uncertainty, is a key driver of business success and airlines need to focus on the long-term and lifetime value of their customers by proving to them that they care.