The Lido Navigation Learning Journey
The Challenges of Airline Training
Switching to a new navigation solutions provider is a tremendous operational challenge for flight operations departments and pilots. EFB administrators have to learn how to manage and distribute the new navigation solutions and pilots have to get used to a different charting standard, as well as new applications. Navigation is safety-relevant for flight operations and therefore every colleague involved in the flight operations process must be able to use the new systems from day one. However, learning is also vital for airlines that have already successfully implemented navigation solutions. New pilots are continuously joining airlines and digitization calls for an adaption of traditional learning methods. Agile software development is also leading to faster and more incremental changes of navigation applications and the increasing availability of technology has changed the way in which we learn. For example, mobile learning has become an integral part of many people's learning habits.
How do pilots and EFB administrators learn to use Lido Navigation products when they switch to us from another provider?
We are focusing on a blended learning concept which offers different online materials as well as face-to-face learning opportunities. It is important to us to support our customers in all stages of the customer lifecycle – from the initial switch to our products to maturity and designing our future products with us. Along this journey we are focusing on two target groups: pilots and EFB administrators/flight operations departments.
Concretely, the Lido Navigation Learning Journey looks like this:
When our customers join our community, we offer a pilots booth on demand. Our staff will be at the airline’s hub introducing the new solutions to their pilots. In a train-the-trainer session, EFB administrators and training pilots can acquire in-depth knowledge on how to use the solutions.
To meet regulatory requirements, airlines often have to prove to authorities, that all pilots completed the product training. The easiest way to do this is the Computer-Based-Training (CBT) which is available for all applications. EFB administrators can draw reports of completion status of all pilots which can then be provided to authorities. If specific questions occur during operations, pilots can refer to the help function within the applications or to the user guide. Short video tutorials are available for new releases and product upgrades, highlighting the major changes. All of these videos can be found on our new e-Learning website.
For flight operations and EFB managers we offer our annual user conference. At this event airlines can exchange experiences as well as best practices and learn how others are overcoming challenges such as providing connectivity to the flight deck. At this event airlines can also learn about future product development. Finally, we are working with airlines in smaller focus groups to validate product concepts and to learn about their needs.
Learning and Knowledge are Key for Safety
It is important to us that we support airlines in switching their navigation solutions to help minimize the impact on operational efficiency. We are looking forward to mastering these technological changes together with the airlines – supporting their pilots and operations managers in learning about how to use our solutions.