Digitalization in the aircraft: Lufthansa Systems and Lufthansa Technik present collaborative connectivity solutions / New messenger app for mCabin
Passengers now expect the same level of connectivity in the air that they enjoy on the ground. This is why Lufthansa Systems is focusing on connectivity at this year’s Airline Passenger Experience Expo (APEX) in Long Beach, California. Group subsidiary Lufthansa Technik is sharing a stand for the first time. The two Lufthansa Group companies, who collaborate closely in providing on-board Internet and entertainment, are both presenting their own connectivity solutions. Lufthansa Systems will demonstrate the multi-award-winning BoardConnect wireless inflight entertainment (IFE) platform and its different hardware versions, while Lufthansa Technik will showcase its LConnect hardware and service package. The airline IT provider is also presenting its new mCabin/Messenger app, one of the apps of the mCabin Product Line. Visit Lufthansa Systems and Lufthansa Technik from September 26 to 28 at APEX at stand #453.
“Like every other aspect of our lives, aviation is becoming ever more digital. Our BoardConnect solutions help make the time spent during the flight part of the passenger’s digital travel experience. This is about much more than just pure IFE solutions. People want to be connected. On-board Internet offers countless possibilities for further improving and personalizing services,” said Jan-Peter Gaense, Director Project & Certification BoardConnect at Lufthansa Systems. “And to provide a reliable Internet connection to our customers, we count on our colleagues at Lufthansa Technik.”
Cooperation between Lufthansa Systems and Lufthansa Technik
Two years ago, Lufthansa Systems and Lufthansa Technik entered into a long-term global partnership to offer airlines inside and outside of the Lufthansa Group a modern, multi-functional on-board IT platform (based on BoardConnect) with broadband Internet access. Lufthansa Systems is supplying BoardConnect Plus, the required technical infrastructure, such as the server and access points. If necessary, the digital BoardConnect platform with its open architecture can serve as the basis for an Internet portal. Lufthansa Technik – with its many years of experience in the field of aircraft modification – is handling the integration of all systems and components in the aircraft. The LConnect hardware and service package also covers all work required under aviation and certification regulations.
“Together we are in an ideal position to meet the growing demand for on-board Internet. The installation of LConnect takes a maximum of four days and can be carried out during a regular idle period. Parallel to this, our colleagues from Lufthansa Systems can install the BoardConnect systems in the cabin,” said Lukas Bucher, Head of Connectivity Programs at Lufthansa Technik. “We can therefore quickly provide fast broadband Internet access on fleets of any size.” The primary partner for the satellite connection is Inmarsat, but the Lufthansa subsidiaries also work with other connectivity providers depending on the airline. The solution is currently being used successfully with three different satellite providers. BoardConnect is already running on a total of nearly 400 aircraft, and another 300 will follow in the next twelve months.
The BoardConnect product suite
BoardConnect enables passengers to use streaming technology during a flight to access an airline’s entertainment program on their own devices. The product suite includes three hardware versions: In addition to the permanently installed classic BoardConnect solution, there is the flexible BoardConnect Portable version and the BoardConnect Plus connectivity solution. The digital BoardConnect 5.0 platform runs on all three versions. Lufthansa Systems is also providing content such as movies, TV series, music and magazines with its BoardConnect Media Services. All products work in perfect harmony with each other and can be acquired separately or in combination.
New app in the mCabin product line
Lufthansa Systems is also presenting mCabin/Messenger – the messaging app for iOS, UWP and Android. Since this messaging service is role-based, users do not need to know the name and phone number of the message recipients, only their professional role and, if necessary, the flight number. The app is aimed at cabin crew and ground staff alike and enables fast, direct digital communication. It allows all airline employees to send important operational messages directly to the right person. “Our mobile solutions for airline employees and cabin crew provide optimum support for airlines of all sizes with all business models as they digitalize their on-board processes. Airlines have expressed a lot of interest in this,” said Julie Ingleson, Product Manager Mobile Solutions/mCabin. The modular mCabin crew app ensures smooth crew management and optimized processes during every phase of crew service. In addition to mCabin/Messenger, the product line includes two other apps: mCabin/Library+ document management application and mCabin/CityGuide travel guide platform.
Watch the new mCabin/Messenger video: https://www.lhsystems.com/solutions/mobile-solutions/mcabinmessenger
Watch the personal invite from Jan-Peter Gaense to visit Lufthansa Systems at APEX: https://youtu.be/0dJFB_LWyRI
Caption (Copyright: Lufthansa Technik): Lufthansa Systems and Lufthansa Technik present their collaborative connectivity solutions at APEX 2017.
About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.