Claudio Moro

If you want something done, do it yourself: is it true? Talking about ops and crew software management, there are two different streamlines in airline IT departments at the moment: the first one supports and applies the theory that the software should be developed in-house, following internal needs and specifications; the second one goes in opposite direction: Airlines should select one or more vendors and purchase software off-the-shelves from them, with some customization if needed.

“Good morning Hal”, Klaus says, sitting at his desk and adjusting the volume of his Bluetooth ear set. It is 8 a.m., 22nd of January 2020. Klaus Moore is starting his duty shift at HYPOCC of Galaxy Airline Alliance in Berlin. On his right hand side sits Kumiko, a young Japanese lady working for TokioJet as Crew and Ops controller. On Klaus left side there is Paulo, a Maintenance and OperationTracker of New Aviolinas Argentinas, who is drinking his coffee.