March 11-12, 2008
Hilton Istanbul
Istanbul, Turkey
For the first time Lufthansa Systems was a sponsor at the FFP Conference which took place in Istanbul, Turkey from March 11–12, 2008.
The success of an airline is measured essentially in terms of customer satisfaction and loyalty. Content customers look forward to the next flight with ‘their’ airline. The challenges of strong competition in the aviation industry make it more and more important to address customers’ concerns and convince them that their decision in favor of a particular airline is right.
At our booth we presented FrequentLine, which enables airlines to identify and focus on their most valuable customers and business partners. FrequentLine is a flexible, modular solution featuring three fully integrated modules:
- FrequentLine/Private to cover the needs of individual customers
- FrequentLine/Corporate to meet the requirements of corporate customers
- FrequentLine/Agent to ensure agent loyalty to the airline
