In general, operational tasks are complex and need to be well coordinated and integrated to ensure effective execution. A shared understanding of the day-to-day situation across all involved departments is absolutely indispensable. Integrated Operations Control Center (IOCC) is the mission control center of an airline. All activities on the day-of-ops are observed and controlled here. Experts from the different business departments involved are aiming at one single goal: to bring the passenger to his or her destination – on time and with minimum costs incurred for the airline. Operations control, maintenance control, and crew tracking as well as flight dispatch, passenger care, load control, and station control are working together to achieve this target day by day. They all need a common understanding of scenarios and situations, effective tools to analyze alternative responses, and efficient interfaces to the broader business units.
With the IOCC, Lufthansa Systems offers the first integrated IT platform for controlling and monitoring all these operational activities to airlines. This is achieved by combining well-proven software solutions like Lido OC and NetLine. Lido OC covers all aspects of flight planning and following procedures, and NetLine supports all aspects of the core processes of an airline from strategic planning to operations control and crew tracking. Both Lido OC and NetLine have modular structures. Their interfaces guarantee airlines a seamless process of operations control. For all purposes of operational control, the IOCC integrates and optimizes information flow and work processes, at the same time providing all available updates of aeronautical information. It features an easy-to-use graphical user interface and supports active decision-making. IOCC’s dynamic interfaces allow for communications with all related business areas.