In the field of Infrastructure Services Lufthansa Systems provides IT solutions for large- and medium-sized companies across all industries. The full-service IT provider covers the whole range of IT services and offers dependable, 24-hour service from one of the most modern data centers in Europe. Its seamless portfolio of products and services is carefully customized to meet the needs of each customer. These range from process-related consulting services to operational support for sophisticated heterogeneous
IT systems.

Lufthansa Systems' outsourcing services provide customers with the opportunity to outsource part or even all of their IT systems. This frequently involves a server consolidation, which reduces infrastructure costs while at the same time making them more transparent. Thomas Cook AG is just one of the many companies benefiting from these services, as Lufthansa Systems provides efficient, failsafe operations for servers of all classes, its worldwide data network, central helpdesk, and telephone system.

Recent contracts from the DekaBank and the COMINVEST Group highlight the effectiveness of the IT service provider’s activities across a wide variety of industries. Both of these financial service providers have outsourced key parts of their IT infrastructure to Lufthansa Systems.

Network management plays an important role within the infrastructure services provided by Lufthansa Systems. The company designs, implements and operates a multitude of high performance global networks for its customers. For Lufthansa Passage, the IT specialist implemented the standardization and modernization of its entire global IT infrastructure. Over 9,500 workplaces now enjoy a new, standardized IT environment running the latest hardware and software components.

Innovative telecommunications networks such as wireless LAN and network-based telephony (Voice over IP) play a key role in Lufthansa Systems' services. The network and communication infrastructures of external customers have benefited directly from the knowledge of modern IP voice services that Lufthansa Systems has built up over the years. The company also supplies customer-focused solutions for speech-data integration. During the course of a new project, 20,000 Lufthansa employees will receive new telephones that can be controlled directly from a PC. Speech and data will thus be combined within a single infrastructure.

Lufthansa Systems also offers digital mobile radio solutions to companies requiring no-compromise customized wireless solutions. Together with Fraport AG, the company implemented Germany's largest wireless digital airport network at Frankfurt Airport in December 2003. The digital trunked radio network offers substantially better speech quality and a greater range than analog systems.

An overview of the data center:

• The Lufthansa Systems data center in Kelsterbach is one of the largest and most modern of its kind in Europe
  
• 6,500 m 2 of floor space for computers in four building units, each one separately protected from fire and with totally independent power and utility services
  
• High availability: 24 hours a day, 365 days a year
  
• Excellent data security thanks to a modern security concept with two of the four computer areas operating in tandem at all times to provide failsafe backup
  
• Data is securely stored in special data safes
  
• 24 uninterruptible power supply (UPS) units and 6 diesel generators guarantee continuous operation even in the event of a power outage