June 22, 2004

Last week, LOT Polish Airlines (LOT) transferred its entire passenger and baggage handling at Warsaw airport to Lufthansa Systems’ Departure Control System (DCS). This also created the preconditions necessary for electronic ticketing. In addition, the airline is the first Star Alliance partner to use FrontCheck, the new graphical user interface of Lufthansa Systems, at all stations.

With the new DCS, the Polish airline extended the existing MultiHost components for airline core processes like sales, ticketing and flight plan information by adding passenger handling. Using the new check-in system, LOT passengers can be checked in electronically on the basis of existing data (inventory) with and without their baggage. In June of last year, the airline’s entire inventory of over 180,000 data records was migrated to the Lufthansa Systems MultiHost system that is centrally hosted at the Data Center in Kelsterbach.

„Our migration to the new DCS will allow us to offer our customers electronic ticketing from June 28. All our important core processes are now covered centrally by Lufthansa Systems solutions. This gives us even greater flexibility and in the long term, more growth potential for our airline“, says Bozena Bolek, Director of IT Strategy at LOT.

As well as introducing the new check-in system, LOT was the first Star Alliance partner to migrate to the graphical user interface FrontCheck. FrontCheck is a process-oriented working environment for check-in agents and offers access to core passenger handling systems on the basis of a flexible, modern user interface.

Since last October, LOT has also been using the BagScan baggage management system at Warsaw airport. The newly implemented DCS provides now a direct interface with BagScan, so that the matching of passenger and baggage data during boarding can be made even simpler.

Following the migration of all LOT systems in the areas of passenger data (inventory), ticketing and flight data which took place in June 2003, the introduction of the DCS in Warsaw, Krakow and Wroclaw now completes the transition to Lufthansa Systems solutions.

Note to editors:

Lufthansa Systems is one of the leading IT service providers for the airline and aviation industries worldwide. As systems integrator, the wholly-owned subsidiary of the Lufthansa Group covers the entire range of IT services, including consulting, development, implementation and operation. Lufthansa Systems provides its IT infrastructure and operations services to a variety of industries. Headquartered in Kelsterbach near Frankfurt/Main, Germany, the company has branches in Germany and 13 countries and employs about 4,400 people worldwide. In business year 2003, Lufthansa Systems recorded sales of EUR 610.7 million.