January 7, 2004

Each year, S-Bahn Berlin sells around 12.5 million tickets with the EasyTicket cash register system from Lufthansa Systems. The electronic cash register allows passengers to benefit from safer, faster, more complete service. Now "external" points of sale such as newsstands will also be connected to the system.

Thanks to EasyTicket, sales outlets for the Berlin S-Bahn no longer need the tear-off ticket pads that were commonly used up to now, because tickets can be printed conveniently and easily with the EasyTicket sales system. Three external points of sale have been connected so far. Another 19 will be added by the end of January 2004. Expansion is possible at any time.

Since July 31, 2002, S-Bahn Berlin has been using EasyTicket at 75 points of sale and 10 customer centers. When the transport companies in Berlin and Brandenburg joined together to form a fare and transportation cooperative, the number of different fare products rose dramatically. Using tear-off ticket pads for over 1,500 fare zones was no longer effective, so the manual system was replaced by the innovative EasyTicket solution.

"We have been working together successfully with Lufthansa Systems for some time now. With EasyTicket, we are using a system that is capable of fully representing our growing transport network with its various fare zones. Additionally, through corresponding developments, we are always able to offer timetable information and other services that are welcomed by our customers. EasyTicket stands for high-quality software and solid industry expertise. We now want to take the successful implementation of the system a step further by deploying EasyTicket in external sales outlets," said Gerd-Peter Willbrandt, sales manager for S-Bahn Berlin GmbH.

The EasyTicket cash register system has been designed for points of sale staffed by sales personnel and is therefore being used at one of the most important and sensitive interfaces for transit authorities: in direct, personal contact with the customer. EasyTicket makes it possible to handle all business processes at the point of sale (such as the sale of regular, special and combination tickets, as well as reimbursements, exchanges and the handling of vouchers), and it automates the related administrative activities. This allows sales staff to gain valuable time for individual customer care. EasyTicket is backed by the seamlessly coordinated sales accounting and control system known as PATRIS® (Passenger Transport Integrated Sales System), which is used not only for the complete administration of distribution channels such as cash register sales, season tickets and vending machines, but also for the Internet shop and customer orders. Refund services, receivables management and prompt sales analyses are also ensured by the system. SBahn Berlin GmbH has used PATRIS® since 1999.

The Lufthansa Systems products for public transportation are already being employed by around 20 German transit authorities, including Kölner Verkehrs-Betriebe AG, ÜSTRA Hannoversche Verkehrsbetriebe AG and the Leipzig transit authorities.

Note to editors:

Lufthansa Systems is one of the leading IT service providers for the airline and aviation industries worldwide. As systems integrator, the wholly-owned subsidiary of the Lufthansa Group covers the entire range of IT services, including consulting, development, implementation and operation. Lufthansa Systems provides its IT infrastructure and operations services to a variety of industries. Headquartered in Kelsterbach near Frankfurt/Main, Germany, the company has branches in Germany and 13 countries and employs about 4,200 people worldwide. In business year 2002, Lufthansa Systems recorded sales of EUR 557.4 million.