February 12, 2004

New IT infrastructure for 9,500 workplaces; Lufthansa Systems serves as general contractor

Lufthansa has launched a worldwide modernization campaign for its Passage Airline to ensure improved workplace efficiency, ergonomics and safety. A new IT infrastructure featuring state-of-the-art hard and software is currently being installed at more than 9,500 workplaces at approximately 350 sites around the globe to achieve a sustainable improvement in business process efficiency. The standardization of the workplace environment will also simplify maintenance and administration, resulting in lower system operating costs.

The Campus eXPerience (CeXP) standard platform is based on the new Microsoft Windows XP operating system. Roll-out will involve the installation of 4,000 new printers and the migration of 9,400 e-mail addresses and 3,000 Internet accounts. In the current project phase, more than 300 workplaces are being upgraded each week.

"The new model will benefit employees and the company as we provide Lufthansa staff all over the world with modern and ergonomic workplaces. State-of-the-art equipment such as the Windows XP operating system ensure easy maintenance, resulting in a significant reduction of total costs for Lufthansa," says Christoph Ganswindt, Director Information Management Lufthansa Passage Airline, explaining the concept underlying the project.

Lufthansa Systems is responsible for implementing, operating and for continually advancing and improving the IT infrastructure. As general contractor, Lufthansa Systems assumes responsibility and the entrepreneurial risk for the IT services provided in connection with Campus eXPerience.

"Leveraging our experience from previous roll-out projects, we were able to improve a number of services for this new project including a reduction of delivery times. Following initial pilot locations, we successfully modernized numerous German sites in 2003. Our next goal is to upgrade the remaining sites in Germany, Europe, Asia and the United States by the summer of 2004," says Prof. Dr. Bernd Voigt, Vice President business segment Infrastructure Services at Lufthansa Systems.