Have you ever stopped to think that with your transport services, you accompany the majority of the population through the day? A pleasant workday for your customers begins, for example, when they are able to purchase tickets online or at a self-service system quickly and easily, when they reach their workplaces on time and without incident, or when your staff is friendly and approachable in the event of a problem.
It’s clear: customer service plays a central role in local public transport.
Would you like to improve your service even more? And at the same time reduce the increasing work and expense of managing the wide variety of products and fares available? We can help!
With the sales accounting and control system Patris® (Passenger Transport Integrated Sales System), Lufthansa Systems offers a central solution for the complete administration and accounting of your distribution channels. Patris® integrates all the distribution channels in one system and ensures seamless interfaces to both your sales systems and your accounting processes. Our solution thus covers a wide variety of your customer- and sales-related processes. These include tasks such as the development of a fare and product portfolio, sales, accounting, and the provision of data for business administration purposes. In addition, the solution addresses customer-oriented processes such as modern customer feedback systems and campaign management.
We look forward to hearing from you!
With best regards,
Dr. Lothar Hennig
Head of Sales Public Transport Solutions
Business Unit Industry Solutions
Lufthansa Systems