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Passenger Airline Competence Center

We help you to select your PSS vendor successfully

The airline market is currently undergoing a process of major change. Airlines are switching to innovative new-gen Passenger Service Systems (PSS) in order to remain competitive. An important aspect of system conversion is long-term savings – to be achieved by using modern technologies and airline-independent, common functionalities.

  • But how high are the TCOs of these systems in reality?
  • Who is the optimal provider, matching your requirements?
  • Is the provider's system architecture ready for future enhancements?

Successful PSS selections are complex processes that require the analysis of large amounts of information. Conversely, poor vendor selection can hamstring the organization with failed projects and angry users; the subsequent implementation of software or hardware can go awry, wasting millions of dollars and disrupting the business.

Take advantage of our independent consulting functionality

Our long-standing expertise, accumulated over the course of several years working with PSS platforms, due diligence exercises, and numerous RfPs, provides you with vital support in selecting the right provider. We help you throughout the entire vendor selection process: from assessing your airline's IT environment to supporting you with the final negotiation and award.

Our PSS Vendor Selection Service is built on three basic deliverables:

  • Assessment of your IT environment. The evaluation of a PSS vendor has to be put into the context of your business. First of all, we work out the base lining and setting objectives with the management in order to maximize fit, reduce risk, and control the TCO of the new solution.
  • Preparation of a tailored RfP (Request for Proposal) document which defines in detail all of the requirements – be it functional or non-functional – and specifies all expectations for future cooperation.
  • Evaluation of the providers' proposals. Afterwards, we present a recommendation for short-listing, for ongoing procedure (due diligence), and for negotiation of terms & conditions. Comprehensive knowledge of provider contracts form the ideal basis to give support and advice in the negotiation phase.


PSS vendor selection approach

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In a nutshell

Products & services

Passenger Airline Competence Center
Profit from our independent passenger service management consulting

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Passenger Core Systems Value Added Products Passenger Airline Competence Center (PACC)
MultiHost Sales MultiHost DCS e-Ticketing Interlining GroundSolutions Platform NetLine/Load Revenue Integrity PCI Compliance Engine Strategy Vendor selection Migration & Integration Process Engineering
Current core systems Value Added Products Passenger Airline Competence Center