"This year our vacation already began at the check-in – we were offered an upgrade to Business Class."
Do customer statements like this also warm your airliner's heart or do you think of the lost profit? With the right IT systems both your passengers and your airline stand to benefit.
Put yourself in control of customer satisfaction! With the right applications for check-in and gate handling, such as GroundSolutions/Desk and Boarding from Lufthansa Systems, you ensure service-oriented passenger handling.
IT is the key to cost-effective customer relations – With Proactive Grading, a function of GroundSolutions/Desk from Lufthansa Systems, you increase customer loyalty without having to pay over the odds. When capacity is available, upgrades are offered in exchange for frequent flyer bonus points and automatically deducted. A service benefit that increases customer satisfaction – especially that of your status passengers.
The key values
- The airlines profit from the economically meaningful use of air miles.
- Instead of courtesy gradings, miles are redeemed for flights.
- You avoid high provisions for unused bonus points and consequently negative impact on your bottom line
- The passenger has the opportunity to travel in a higher class.
- Customer satisfaction is increased.
Gain an insight into the processes behind the scenes. Care for an upgrade to GroundSolutions/Desk?
Fig.: Processes in Proactive Grading
