Customer satisfaction begins at check-in
Do you want to make sure that your passengers receive the very best care as soon as they check-in? Excellent service is a success factor that sets you apart from the competition. And customers who receive the right treatment will reward you with their long-term loyalty. Consequently, customer-oriented and professional workflows are particularly important at this point of contact.
The first contact at check-in is decisive! Short waiting times and service-oriented staff are the best prerequisites. However, in addition to this you also need the right IT system. Our product GroundSolutions/Desk, together with GroundSolutions/Boarding covers the entire spectrum of ground passenger handling.
Key features
- Easy process guidance and navigability
- Integrated CRM functionalities
- Security due to integration of BRS systems
- Role concept: special functionalities for specific user groups
- Local profiles cater for particular business models (e.g. Bag&Drop counters to complement the check-in terminals)
- Numerous help features can be called up to address any situation
Key benefits
- Improve customer loyalty, particularly with regard to high-priority passengers through the integration of CRM systems
- Reduce training costs due to process-guided GUI
- Restrict or extend functionalities to user groups with the user role concept
Do you want to ensure customer satisfaction from check-in onwards? Then contact us!
Target group
GroundSolutions/Desk supports lean and fast business processes at the check-in. We offer additional features which are not provided by today's standard products as well as "all-inclusive solutions". These are particularly geared to the needs of large network carriers.
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