Crew Management & Operations Control

Managing the most valuable resources is a challenging business. The ability to generate and keep feasible and efficient crew roster the key top smooth and profitable operations. It is also an important element of flight safety, as well as crew and customer satisfaction. Crew Management therefore requires an impeccable handling of rules, an equal amount of soft skills and finally a tool that allows melting these factors with the airline’s network and economical requirements. The buzz word is communication. All parties involved need to be properly informed within the shortest period of time possible.

On the day of operations the main concerns is a safe, on-time and cost-efficient operation. Therefore a shared understanding of the day-to-day situation across all involved departments is absolutely mandatory. Today the key lays in pro-active disruption prevention. In combination with integrated data presentation the manager in charge gains lead time that allows him to keep cost under control. Many of today’s airlines have therefore already started to pool their operational departments in one IOCC (Integrated Operations Control Center) with the clear goal to streamline the decision taking process.

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