July 31 , 2007
German bank relies on IP-based technology for telephone conversations
Continuing its cooperation with Lufthansa Systems, the European Bank for Fund Services GmbH (ebase) migrated its conventional communication infrastructure to Voice-over-IP (VoIP) at the beginning of July. In the context of a long-term agreement, Lufthansa Systems is managing all commercial and technological aspects of the IP-based communication solutions. The IT service provider has also integrated the ebase call center and modernized the active components of the LAN. The improved integration of its IT and communication systems will enable ebase to optimize its business processes and lower its ITC operation costs.
"Lufthansa Systems provided us with swift, competent support, even when it came to convincing the co-determination boards to accept the new concept and planning the internal information campaign to introduce the new technology," said Rudolf Geyer, managing director of ebase. "With this project, it is particularly important that Lufthansa Systems can meet the extremely high security demands in this sensitive area while increasing functionality and flexibility at the same time," continued Franz Josef Günzl, also managing director of ebase.
"Companies are increasingly turning to technologies such as Voice-over-IP to optimize their network and communication infrastructures," explained Dr. Hannes Pfister, Senior Vice President Infrastructure Services at Lufthansa Systems. "We offer full-service IT outsourcing, and our customers benefit from our extensive range of services as well as numerous technical and administrative synergies."
The project in detail
Lufthansa Systems replaced 450 conventional telephones with VoIP devices and modernized the active LAN infrastructure using VoIP-enabled components. The call center was also switched over. It now has 50 workstations equipped with VoIP-based technology to handle incoming calls. Mobile end devices such as notebooks and PDAs, like the LDA (Lufthansa Digital Assistant) from Lufthansa Systems, are also being integrated.
The European Bank for Fund Services outsourced the operation of its entire IT infrastructure to Lufthansa Systems back in April 2004. In the context of this outsourcing project, Lufthansa Systems is providing services ranging from the maintenance of the network infrastructure and data center, which has a total of 175 servers, to desktop management and the help desk. The communication structure which has now been created using a modern VoIP concept is already being used successfully in the Lufthansa Group and the Süddeutscher Verlag media group.
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Lufthansa Systems is one of the leading IT service providers for the airline and aviation industries worldwide. As a systems integrator, the wholly-owned subsidiary of the Lufthansa Group covers the entire range of IT services, including consulting, development, implementation and operation. Lufthansa Systems provides its IT infrastructure and operations services to a variety of industries. Headquartered in Kelsterbach near Frankfurt/Main, Germany, the company has branches in Germany and 15 other countries and employs about 3,320 people worldwide. In business year 2006, Lufthansa Systems recorded sales of EUR 652 million.
For further information, please contact:
Lufthansa Systems AG
Sandra Hammer
Corporate Communications
Tel.: +49 (0)69 696 90776
Fax: +49 (0)69 696 90777
E-mail: publicrelations@LHsystems.com