January 12, 2005
Since January, Rostocker Strassenbahn AG (RSAG) has been using the EasyTicket cash register system from Lufthansa Systems to sell tickets in its customer centers. The system has provided RSAG with multifunctional workplaces which form a solid foundation for sophisticated customer services. Thanks to this electronic cash register, passengers are benefiting from faster, safer, more comprehensive service.Lufthansa Systems and Lufthansa Passage today announced that they will jointly develop "EFB Next Gen," taking them one step closer to a paperless cockpit. "EFB Next Gen" is an enhanced version of the current Pilot’s Workpad, which manages all the information a crew needs for a flight. The two companies will pool their experience with Electronic Flight Bags (EFB) in developing "EFB Next Gen". The EFB will be combined with hardware to create a so-called Class 2 solution that can be retrofitted in existing aircraft to provide pilots with all relevant information during a flight, including navigation charts and current weather data. While many new features derive from necessary adjustments to the A380, the new product i to become the standard for all Lufthansa aircraft.
The EasyTicket cash register system has been designed for points of sale staffed by sales personnel and is therefore being used at one of the most important and sensitive interfaces for transit authorities: in direct, personal contact with the customer. EasyTicket makes it possible to handle all business transactions at the point of sale (such as the sale of regular, special and combination tickets, as well as exchanges and the handling of vouchers), and it automates the related administrative activities. This allows sales staff to gain valuable time for individual customer care.
"With EasyTicket, we have a system that is capable of handling all business transactions and of ensuring the automated exchange of data with the back-end system. Many processes have become much simpler and faster with EasyTicket, because the system offers a variety of functionalities and is based on high-quality software. We are pleased to be able to take advantage of the extensive industry expertise of Lufthansa Systems in our customer centers so that we can offer more comprehensive services," said Catrin Dumrath, head of the Marketing/Sales department at RSAG.
EasyTicket is backed by the PATRIS® (Passenger Transport Integrated Sales System) sales accounting and control system, which is used for the complete administration of sales channels such as staffed points of sale, season tickets and vending machines. Refund services, receivables management and prompt sales analyses are also ensured by the system. Rostocker Strassenbahn AG has been using PATRIS® since 1999.
Lufthansa Systems products for public transportation are currently being used by around 20 German transit authorities, including S-Bahn Berlin GmbH, Kölner Verkehrs-Betriebe AG, ÜSTRA Hannoversche Verkehrsbetriebe AG and Leipziger Verkehrsbetriebe.
Note to editors:
Lufthansa Systems is one of the world's leading IT service providers to the airline and aviation industries. As systems integrator, the wholly-owned subsidiary of the Lufthansa Group covers the entire range of IT services, including consulting, development, implementation and operation. Lufthansa Systems provides its IT infrastructure and operations services to a variety of industries. Headquartered in Kelsterbach near Frankfurt/Main, Germany, the company has branches in Germany and 13 countries and employs about 4,400 people worldwide. In business year 2003, Lufthansa Systems recorded sales of EUR 610.7 million.
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Lufthansa Systems AG
Sandra Hammer
Corporate Communications
Tel.: +49 (0)69 696 90776
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