Lufthansa Systems Blog

How can you stabilize and rebuild customer confidence during and after the Corona crisis?

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Apr 20, 2020

  Maintaining a trusting relationship with customers particularly in times of extensive uncertainty, is a key driver of business success and airlines need to focus on the long-term and lifetime value of their customers by proving to them that they care.  
Tags: airline consultingcrisis assistance packageCOVID-19coronaLufthansa Systemscustomer experienceLufthansa Systems Blog
Author
Tanja Langer
Consultant at Lufthansa Systems Airline Consulting
Author-page, 1 posts
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